Dear Valued Customer,
From time to time Utiware must perform upgrades and maintenance on our Web Hosting Servers. Please read this email in its entirety and do not miss reading the "CUSTOMER IMPACT" section below. During the time window below, Utiware will be performing upgrades and maintenance on the identified component(s):
Dates: Friday December 10, 2010
Start Time: 9:00pm Nigerian Time
End Time: 1:00am Nigerian Time
Data Center: Cincinnati, USA
Component(s): Xpert Server
Impact: Minimal (4 hour service interruption from 9:00pm to 1:00am)
The upgrade and maintenance will involve the change of the IP addresses of the Xpert Server to a new set of IP addresses. Due to the Domain Name Server (DNS) record updates. The new set of IP addresses will require 48 hours to fully propagate across the Internet. The DNS records should have completed propagation by Monday to restore normal server operations.
CUSTOMER IMPACT
After 1:00am on December 11, 2010, the following IP addresses will be replaced. Customers who are using these IP addresses in their websites should replace the Old IPs with the replacement information provided below. In the following descriptions, please use your actual domain name that is being hosted on our Server in place of YourDomain.com.
Old IP: 74.126.82.37 - Used for Contact Forms at websites.
New Replacement SMTP and POP Address: smtp.YourDomain.com and pop.YourDomain.com
Please replace 74.126.82.37 with smtp.YourDomain.com in your Contact Form.
Blackberry, Outlook, and Thunderbird: Please only use smtp.YourDomain.com and pop.Your.Domain.com to connect for your emails. Do not connect Blackberry, Outlook, or Thunderbird to mail.YourDomain.com as that address is reserved for eTextMail only and will not function as a connection for these third party applications.
Old WebMail Login Address: http://74.126.82.39/
New Replacement Webmail Login: http://webmail.YourDomain.com
eTextMail Login: http://mail.YourDomain.com - Do Not Connect Blackberry, Outlook, or Thunderbird to mail.YourDomain.com as that address is reserved for eTextMail only and will not function as a connection for these third party applications.
Old IP and Port Number: 74.126.82.41,1500 - Used for connection to MS SQL Server 2005.
New Replacement MS SQL 2005 Connection: mssql.YourDomain.Com,1500
Applicable Web Hosting Plans: Basic-Plus and Above.
If applicable, the above changes should be done after 1:00am on December 11, 2010.
Please do not connect your websites, destop applications, or Blackberry to any IP addresses. Utiware does not recommend the direct connection to IP addresses.
The Utiware Support Team will be kept informed of progress during the maintenance. If you require further information please contact the Utiware Support by submitting a Ticket from your Client Area at: http://clients.utiware.net
Thank you very much for choosing Utiware Web Hosting.
Best regards,
Utiware Web Hosting
Website: http://www.utiware.net
Support: Please submit a Support Ticket at http://clients.utiware.net/supporttickets.php
Tuesday, December 7, 2010